Terms & Conditions

1. About These Terms

These Terms & Conditions ("Terms") govern your use of the MANATRIBAN platform (website, mobile-web app, chatbot, and related services) — collectively referred to as the "Platform" — operated by MANATRIBAN PRIVATE LIMITED, a company registered in India with registration number 29AAUCM8165B1ZY. References to "we", "us", "our", "Company" and "MANATRIBAN" mean MANATRIBAN PRIVATE LIMITED.

By creating an account, placing a booking, paying for any service, or otherwise using the Platform, you ("User", "Customer", "You") accept these Terms and our Privacy Policy and Refund Policy. If you do not agree, please do not use the Platform.

2. Services Offered

The Platform currently offers the following services. The Company may add, modify, or discontinue services at any time:

• Daily Helper — on-demand short-duration home tasks (broom & mop, dish washing, dusting, bathroom cleaning, kitchen cleaning, laundry hanging) priced per hour. Available on one-time and subscription (Daily / Alternate / Weekly) plans.
• Deep Cleaning — professional home deep cleaning across packages (Studio / 1 BHK / 2 BHK) and à-la-carte items.
• Car & Bike Wash — doorstep waterless car and bike cleaning in Basic, Premium and Deluxe packages with optional add-ons.
• Courier — same-day and next-day intra-city parcel delivery for documents and packages up to 10 kg.
• Sell Anything (Marketplace) — peer-to-peer classified listings. Free listing; optional broker service fee paid upfront for assisted-selling support.

Detailed descriptions and pricing for each service are available at /about and on each respective service page.

3. User Eligibility & Account

• You must be at least 18 years of age and have the legal capacity to enter into a binding contract under Indian law.
• You agree to provide accurate, current and complete information during registration and to keep it up to date.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• The Company may suspend or terminate accounts that violate these Terms, applicable law, or platform policies.

4. Bookings & Service Fulfilment

• A confirmed booking is created only after successful payment is received (where applicable).
• Service times shown on the Platform are estimates. Reasonable efforts are made to honour the chosen time slot, however actual fulfilment may be affected by traffic, weather, partner availability and force majeure.
• The Company may engage trained partners / vendors enrolled through its onboarding programme to fulfil services. Background checks and identity verification are conducted to a reasonable industry standard, but the Customer remains responsible for safeguarding personal valuables during a service visit.
• Customers may be required to provide reasonable access, water and electricity at the service location.

5. Pricing, Taxes & Payments

• All prices are displayed in Indian Rupees (₹) and, where applicable, exclude or include GST as explicitly indicated on the checkout page. Applicable GST is computed per service in line with Indian tax regulations.
• The Company may revise prices at any time. The price effective at the time a booking is created is the price you pay for that booking.
• Payments are processed securely through Cashfree Payments (Cashfree Payments India Private Limited). We do not store your full payment card or banking credentials. All transactions are subject to Cashfree's terms and conditions.
• Successful payment of the displayed amount confirms the booking. For services with a "visit fee" model (Interior, Painting), the upfront amount covers the on-site visit and is adjusted in the final invoice as per the formal quote shared.
• Promo codes and launch offers (where active) are auto-applied or applied at checkout per the terms of that specific promotion.

6. Customer Conduct

6.1. The Company strictly prohibits discrimination against Professionals on the basis of race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age, or any other characteristic protected under applicable law. Prohibited discrimination includes, without limitation, refusing to accept or engage Pro Services based on any such characteristic.

6.2. You agree to treat all Professionals with courtesy, dignity, and respect, and to provide a safe, clean, and appropriate location for the performance of the Pro Services. Professionals shall be entitled to refuse to perform Pro Services if such conditions are not provided or if you engage in conduct that is discourteous, disrespectful, abusive, threatening, or otherwise inappropriate. The Company reserves the right, in its sole and absolute discretion, to suspend, restrict, or terminate your access to the Services or Pro Services if your conduct toward any Professional is deemed discourteous, disrespectful, abusive, inappropriate, or unlawful.

7. Subscription Plans (Daily Helper)

• Subscription plans (Daily / Alternate / Weekly) are billed at a flat monthly rate. The applicable discount over single-booking pricing is disclosed at checkout and may be revised from time to time by the Company.
• Subscriptions auto-generate scheduled bookings. The Customer may pause, modify or cancel a subscription with 24 hours notice via the "My Subscriptions" page in the Platform.
• Unconsumed days in a paid subscription period are governed by the Refund Policy.

8. Marketplace ("Sell Anything")

• The Marketplace is a peer-to-peer listing service. The Company is not a party to any sale between Buyer and Seller and acts only as a technology facilitator.
• Listings must be lawful, accurate and free from misleading content. Prohibited categories include weapons, drugs, counterfeit goods, adult content, animals, and any item restricted by Indian law.
• The Company may, at its sole discretion, moderate, demote or remove any listing that violates these Terms or platform policies.
• Optional Broker Service is a paid concierge offered by the Company to help the Seller close deals; the broker service fee is non-refundable once the engagement begins.

9. Pre-Launch & Advance Bookings

Where a service is marked as "Pre-launch" on the Platform, advance bookings may be accepted with a launch promo code at a discounted rate. Pre-launch bookings carry a scheduled service date on or after the launch date displayed on the service page. The Customer's payment is collected at the time of booking and the service is rendered from the launch date onwards.

10. Cancellations & Refunds

Cancellations and refunds are governed by our Refund & Cancellation Policy. In summary:

• Free cancellation more than 24 hours before the scheduled service.
• Partial refund (50%) for cancellations within 24–4 hours of the scheduled service.
• No refund for cancellations less than 4 hours before the scheduled service or after the partner has been dispatched.
• Visit fees for Interior and Painting are non-refundable once the visit has taken place.
• Approved refunds are processed back to the original payment method within 5–7 working days.

11. User Conduct

You agree not to:

• Use the Platform for any unlawful or fraudulent purpose;
• Harass, threaten, or abuse our staff, partners, or other users;
• Submit false bookings, chargebacks not founded on actual disputes, or impersonate any person;
• Attempt to gain unauthorized access to the Platform, scrape data, or disrupt service.

12. Intellectual Property

All content on the Platform — including text, graphics, logos, software, designs and the MANATRIBAN brand — is the property of MANATRIBAN PRIVATE LIMITED or its licensors and is protected under Indian and international IP laws. Customers may not reproduce, distribute, or create derivative works without prior written permission.

13. Privacy & Data Protection

We handle personal data in accordance with our Privacy Policy and the Digital Personal Data Protection Act, 2023. By using the Platform you consent to processing as described in the Privacy Policy.

14. Limitation of Liability

To the maximum extent permitted by law, MANATRIBAN PRIVATE LIMITED shall not be liable for any indirect, incidental, special, consequential or punitive damages arising out of or in connection with your use of the Platform. The Company's aggregate liability for any claim shall not exceed the amount paid by you for the specific booking giving rise to the claim.

15. Indemnity

You agree to indemnify and hold harmless MANATRIBAN PRIVATE LIMITED, its directors, officers, employees and partners from any claims, damages, losses or expenses (including legal fees) arising out of your breach of these Terms, your misuse of the Platform, or your violation of any applicable law.

16. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Subject to applicable consumer protection laws, the courts at Bengaluru, Karnataka shall have exclusive jurisdiction over any disputes arising from these Terms.

17. Changes to These Terms

We may update these Terms periodically to reflect changes in services, regulation or business practice. The updated date will be shown at the top of this page. Continued use of the Platform after such updates constitutes acceptance of the revised Terms.

18. Contact Us

For any questions regarding these Terms, please write to: