Refund & Cancellation Policy

1. About This Policy

This Refund & Cancellation Policy applies to all services booked on the MANATRIBAN Platform operated by MANATRIBAN PRIVATE LIMITED (registration 29AAUCM8165B1ZY). It forms part of our Terms & Conditions.

2. Cancellation Windows (per-service bookings)

For Daily Helper, Deep Cleaning, Car & Bike Wash, Courier and Laundry:

• Free cancellation: more than 24 hours before the scheduled service.
• 50% refund: between 24 hours and 4 hours before the scheduled service.
• No refund: less than 4 hours before the scheduled service, or after the partner has been dispatched.

3. Interior & Painting Visit Fees

The visit fee paid upfront for Interior or Painting services is non-refundable once the on-site visit has been completed. It is fully refundable if the Company cancels the visit. If the Customer cancels at least 24 hours before the visit, 100% refund is provided.

4. Subscription Plans (Daily Helper)

• Subscriptions can be paused, modified or cancelled with at least 24 hours notice via "My Subscriptions" in the Platform.
• If a subscription is cancelled mid-cycle, the Company will refund the pro-rated value of unconsumed days, less a 10% administrative fee.
• Bookings already rendered are not eligible for refund.

5. RentEase (Rental Agreements)

• Full refund: before payment is completed and before the agreement is sent for e-stamping.
• Partial refund (50%): after payment but before e-stamping is initiated.
• No refund: after the agreement has been e-stamped or document delivery has been initiated.
• Add-on services (police verification, notarization, delivery) become non-refundable once the third-party process has begun.

6. Marketplace Broker Service

The broker service fee charged via the Sell Anything marketplace is non-refundable once the broker engagement has been initiated by the Company. Refunds are available only if the Company declines or is unable to take up the engagement after the fee has been paid.

7. Service Quality Refunds

If the Customer is unsatisfied with a delivered service, the Customer must raise a complaint within 48 hours of service completion by emailing support@manatriban.com. The Company will investigate, and at its sole discretion may:

• Re-perform the service at no additional charge;
• Issue a partial refund proportionate to the deficiency; or
• Issue a service credit usable for a future booking.

8. How to Request a Refund

1. Log into your account and open "My Bookings".
2. Select the relevant booking and click "Cancel" or "Request Refund".
3. Alternatively, email support@manatriban.com with your booking ID and reason.

9. Refund Processing Time

Approved refunds are processed back to the original payment method within 5–7 working days. Depending on your bank or card network, the credit may take an additional 2–3 working days to reflect. Refunds for Cashfree-processed payments follow Cashfree's settlement timelines.

10. Disputes

If you believe a refund decision is incorrect, you may escalate via email to support@manatriban.com. We endeavour to acknowledge within 48 hours and to resolve disputes within 15 working days. Disputes not resolved through internal escalation are subject to the courts at Bengaluru, Karnataka, India.

11. Changes to This Policy

MANATRIBAN PRIVATE LIMITED reserves the right to modify this Refund Policy at any time. Material changes will be communicated via email and reflected in the "Last Updated" date above.

12. Contact